What We Offer

Choosing the right interpreting service depends on various factors, including the nature of the interaction, your preferences, cost and logistical considerations. Our team is dedicated to helping you navigate these options.

Phone

10 min/min

Messages
2-Way Calls
3-Way Calls
Scheduled
On Demand

Onsite

1 Hr/Min

Native Speakers
Medically Certified
HIPAA Compliant
35+ Languages
East Tennessee

Video

30 min/min

Zoom
Various Platforms
Cost-Efficient
Scheduled
On Demand

Our  Services defined

Our Services defined

By Phone

Phone interpreting (OPI) is a remote service where a language professional facilitates communication between parties speaking different languages via a phone call.

Onsite Interpretation

Onsite interpreting involves a language professional being physically present at a location to facilitate communication between individuals who speak different languages.

Video Interpretation

Video remote interpreting (VRI) allows people to communicate with an interpreter at the same site via videoconferencing.

How to schedule on the portal?

Have you been given a username and password?  If yes then, CLICK HERE.
If you need a username and password CLICK HERE to enter your information.
(Below are a few helpful tips)
Your Access Level Requested is = Customer
Your Associated Agency is = The name of your Company
Your Company Representing is = The name of the Company that owns your Company
Once your info is received we will review and approve within 24 hours. If your request is urgent please give us a call at 865-694-8880.

How we do it:

Think like our clients.
Think like our interpreters.
Think like our consumers.
 innovate, execute and repeat.

Frequently Asked Questions

No, as long as you can provide your accounts payable information for invoicing, we will be able to create an account for you and assist with your needs.

Yes, as a part of our service, we make a reminder call to the LEP the day before the appointment, unless stated otherwise.

The sooner you notify us of the cancellation, the better. However, any appointments canceled 2 or more hours before the scheduled start time, will not be billed.

Yes, we do. It’s a 2-hour minimum plus travel time.

In-person appointments within Knox County are billed in quarterly increments after the 1-hour minimum. Virtual appointments have a 30-minute minimum and all phone requests have a 10-minute minimum.

Yes, absolutely. Please call our after-hours line (865-694-8880) and we will do our best to fulfill your request.

At the moment, we do not have an ASL interpreter, however, we are currently looking for someone to accommodate your needs.

We prefer 48 hours notice of all in-person requests. We can accommodate last-minute requests and have been known to work miracles when needed.